"You said - We did"
These are some examples of how we have used feedback from service users to develop and improve the service:
The service needs to be promoted more widely and have a higher profile.
Over the past 12 months we have funded and attended promotional events, rebranded our service resources and developed our standalone service website.
We are in the process of developing a social media presence (Facebook and Twitter).
This year we are co-producing a Communications and Marketing Strategy with our service users and stakeholders.
The service needs more staffing.
We are delighted to report that Julia McCormack joined us in September 2019 to cover administration for the service, including answering calls when our other two staff members (Alison Bravey and Vicki Graham) are unavailable.
More training available for service users and professionals.
We have collaborated with our regional colleagues to offer a substantial package of training in 2019 which included workshops on SEND Law, Exclusions and the SEND Graduated Approach. We are in the process of developing our training package for the coming year based on what service users and stakeholders have told us would be useful for them.