"You said - We did"

These are some examples of how we have used feedback from service users to develop and improve the service: 

The service needs to be promoted more widely and have a higher profile. 

Over the past 12 months we have co-produced a Communications and Marketing Strategy with our service users and stakeholders to help us raise awareness of the service and the information, advice and support we offer.

We have also developed a service Facebook page:


Families need to know about other sources of support and information.

We now produce a termly newsletter to share information about local events, services and news in Northumberland and the North East for children and young people with SEND (special educational needs and/or disabilities) and their families.

Contact Julia McCormack on 01670 622795 or julia.mccormack@northumberland.gov.uk to sign up for the newsletter.


Leaflets about the service should be available through schools and SEND services.

The Northumberland Parent Carer Forum has helped us to update our promotional leaflets which will be shared widely with schools, the Local Authority and other practitioners who work with children and young people with SEND.