Feedback from service users completing our evaluation for 2019-2020: 

94% of service users told us that they were satisfied or very satisfied with the help they received from us; 98% would be happy to use the service again if they needed to; and 98% would recommend the service to others.  

Some of the positive comments included:

  • The advice given was timely and quick and staff member was extremely understanding of the situation.
  • Great to get clarification on processes and support and confidence to approach issues.
  • You were amazing.  Helped in a difficult situation.
  • I feel supported with someone to back me up with advice.
  • The advice and support was invaluable to my sons education and future.  I cannot thank you enough :)
  • Was really happy with the service.  Made me feel at ease.  Thank you so much for all your help.
  • My praise to the IASS staff member whose support was outstanding in the last few months.
  • The IASS staff member has given me fantastic support throughout the year.  I don't feel I could have done without her help & advice.  Sending virtual Flowers!!! Awesome lady. 💐💐💐