Feedback from service users completing our evaluation for 2019-2020:
94% of service users told us that they were satisfied or very satisfied with the help they received from us; 98% would be happy to use the service again if they needed to; and 98% would recommend the service to others.
Some of the positive comments included:
- The advice given was timely and quick and staff member was extremely understanding of the situation.
- Great to get clarification on processes and support and confidence to approach issues.
- You were amazing. Helped in a difficult situation.
- I feel supported with someone to back me up with advice.
- The advice and support was invaluable to my sons education and future. I cannot thank you enough :)
- Was really happy with the service. Made me feel at ease. Thank you so much for all your help.
- My praise to the IASS staff member whose support was outstanding in the last few months.
- The IASS staff member has given me fantastic support throughout the year. I don't feel I could have done without her help & advice. Sending virtual Flowers!!! Awesome lady. 💐💐💐